Refund policy
FitPaws Market Return & Refund Policy
Last Updated: June 2026
At FitPaws Market, your satisfaction is our top priority. We stand behind every product we sell with a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 business days.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product at no additional cost. Please contact us within 48 hours of receiving your order.
Non-Returnable Items
- Items that have been used or show signs of wear
- Digital downloads or software
- Personalized or customized products
- Items marked as Final Sale
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping fees are non-refundable.
How to Initiate a Return
Email us at support@fitpawsmarket.com with your order number and reason for return. Our customer care team will respond within 24-48 hours with return instructions.