Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) is available at checkout. Free standard shipping on all orders over $50.
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. International shipping times vary by location, typically 10-20 business days. Additional customs fees may apply.
How can I track my order?
Once your order ships, you will receive a tracking email with a link to track your package in real-time. You can also visit our Track Your Order page and enter your order number.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@fitpawsmarket.com or call us at our support line.
Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unused condition with tags attached. To initiate a return, email us at returns@fitpawsmarket.com.
How long do refunds take?
Once we receive your return, refunds are processed within 3-5 business days. The refund will appear on your original payment method within 5-10 business days depending on your bank.
What if my item arrives damaged?
If your item arrives damaged or defective, please email us within 48 hours with photos of the damage. We will send a replacement at no extra cost or issue a full refund.
Products
Are your pet products safe?
Absolutely. All our pet products are made from non-toxic, pet-safe materials. Products with electrical components meet all safety certifications. When in doubt, consult your veterinarian.
Do you offer product warranties?
Yes! Electronic products come with a 12-month manufacturer warranty. Accessories carry a 6-month warranty. Contact us to make a warranty claim.
Are the fitness products suitable for beginners?
Yes! We carry products for all fitness levels from complete beginners to advanced athletes. Product descriptions clearly indicate the difficulty and target user level.
Account & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.
Is my payment information secure?
Yes. We use Shopify Payments, one of the most secure payment platforms available. We never store your full credit card details on our servers.
Do you offer payment plans?
Yes! We offer buy now, pay later options through Shop Pay Installments. Choose to split your purchase into 4 interest-free payments at checkout.
Contact Us
Still have questions? Our friendly customer support team is here to help!
Email: support@fitpawsmarket.com
Response time: Within 24 hours, Monday-Friday
For urgent matters, check our Contact page for additional support options.